Terms and conditions


These General Conditions of Sale have as their object the purchase of products and carried out remotely via the telematic network on the site www.orangeshop.it, belonging to Vemas di Arrigoni Massimo - VAT number 01888560479 - registr. reg. impr. of Pistoia, with registered office in via Primo Maggio 76 in Massa e Cozzile (Pistoia), later named only Vemas. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.


Contracts for the sale of products on the website www.orangeshop.it are considered concluded when the purchase order is received and placed by the customer in Vemas and the latter accepts it. Vemas will promptly send the customer the receipt of the purchase order and made by the customer.

The customer, by sending his purchase order electronically, declares to have read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with Vemas.


Vemas pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company's activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations provided for by them, to request cancellation send an email to info@orangeshop.it.

In relation to the aforementioned, the rights referred to in Article 7 of the Legislative Decree may be exercised. 196/2003


The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance.

Finally, the customer is required, once the online purchase procedure has been completed, to print and keep these conditions of sale, already viewed and accepted during the contract conclusion phase.


By sending the online order, the Customer sends Vemas a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.

Vemas will notify the Customer of the acceptance and confirmation of the order.

In particular, Vemas will not accept orders:

if the material, at the time of the order, was not available in stock and / or if the Customer cannot or does not want to pay using credit cards (Paypal), bank transfer or cash on delivery.

It is possible to place an order either through the website www.orangeshop.it at the prices and conditions indicated therein and through authorized dealers.


The customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein plus the delivery costs specified on the site. (any costs for cash on delivery are excluded).

Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the case of the purchase of multiple products and the relative delivery costs. Once the purchase order has been forwarded, the customer will receive an e-mail message confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs , of the applicable taxes and means of payment and containing a reference to the general conditions of the contract and to the information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of the decree law 4th July n. 223 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of an invoice being issued, and of the law decree 78 of 31 May 2010 converted into law 122 of 30 July 2010, imposes the need to ask customers to communicate VAT and Tax Code in the appropriate fields on the site.


The customer can and make the payment due by choosing one of the following methods listed.

Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the procedure of payment transaction with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website www.PayPal.com

Cash on delivery: Cash on delivery is accepted only if it is made by cash or cashier's check; consequently, pursuant to and for the purposes of art. 1197 of the civil code, payments made by bank check will not be accepted. Cash on delivery will be subject to a surcharge that will be communicated to the customer following each order placed. This surcharge is to be attributed solely and exclusively to the out-of-pocket costs of managing the mark by the Courier chosen and used by Vemas.

Payment by bank transfer: Payment by bank transfer is accepted.

In the event that the payment is made by bank transfer, the purchased goods will be sent in the manner indicated in the following paragraph "Delivery of Products", to the address indicated by the customer upon receipt of the credit, therefore on average within two / five days after the transfer has been made (the timing varies according to the credit institution used). To facilitate the process, the payment receipt together with your order number can be sent by e-mail to: info@orangeshop.it.


The purchased good, together with the relevant invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs must be proposed by the customer to Vemas.

Vemas guarantees delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction. (For payment by cash on delivery, 15 days will be counted from the date of receipt of the order via email.). In the event that the customer chooses the cash on delivery method, the payment must be made exclusively by cash or cashier's check, to be delivered directly to the courier upon receipt of the goods.

Should Vemas fail to guarantee delivery within the aforementioned terms, an additional 10% discount will be applied to the total cost of the reference items.

In the event of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be deposited in storage at the forwarder waiting to be collected by the customer, after 5 days, if not collected, they will be returned to the sender.


The products purchased on the website www.orangeshop.it are subject to the regulations on the sale of consumer goods. The delivered products comply with the characteristics illustrated on-line in the relative descriptive and technical sheets.

Vemas is liable to the customer for any lack of conformity existing at the time of delivery of the goods.

For the warranty terms, please refer to the WARRANTY AND RETURNS page on www.orangeshop.it, present and downloadable in electronic format.


The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Vemas, without any penalty and without specifying the reason, within 14 (fourteen) working days from receipt of the goods.

The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website www.orangeshop.it.


The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the Vemas address by registered letter with acknowledgment of receipt.

The notice of withdrawal can be sent, within the same term, also by telegram or e-mail, provided that it is confirmed by registered letter with return receipt within the following 48 hours.

In case of exercise of the right of withdrawal, the communication must be made to the following address:

Vemas di Arrigoni Massimo - Via I Maggio, 76 - 51010 Massa e Cozzile - Pistoia

e-mail info@orangeshop.it

If the goods have been delivered, the customer is required to return it to Vemas within 15 (fifteen) working days from the date of delivery of the goods.

The goods must be returned to Vemas complete with all accessories, instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to Vemas are charged to the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Vemas is obliged to reimburse the sums paid by the customer.

In particular, Vemas will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the customer's exercise of the right of withdrawal. This operation will be carried out through the credit card issuing institution of the credit card used for payment or by crediting the sum to the bank account indicated by the customer.

Vemas has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for the communication of the exercise of the right of withdrawal.


In the event of total or partial non-payment of the purchase price of the asset, Vemas reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer's electronic address.


For any complaint or clarification, the customer must contact the telephone number and WhatsApp 392.3621.319 or the e-mail address info@orangeshop.it. The customer will be contacted for clarification within 14 working days from the request.


This contract is regulated by the Italian law. The jurisdiction and exclusive forum for any legal action brought by the Purchaser under this warranty or any further legal guarantees will be the Court of Pistoia. In the event of Vemas 'victory in any legal action, the plaintiff will have to reimburse Vemas, including the lawyers' fees and court costs, incurred by Vemas for his own defense.


Although not expressly provided for in this contract, the rules of Italian law in force apply.

Last updated 9 June 2021